Frequently Asked Questions
What is the CFP refund policy?
To cancel services, please call our office at 919-791-0230. We will gladly refund the outstanding balance on your account. If you cancel your service within the first thirty days of initiating service, you will be issued a complete refund. Refunds will be issued in the form of a business check.
Am I allowed to forward alerts that I receive to others? What is the CFP copyright policy?
No, you may not forward your CFP alerts to others. All information sent on the CFP system is the property of CFP. It is intended for the sole use of our membership. Any dissemination, rebroadcast or re-transmission of this information (without permission) is prohibited. Violation of this policy will result in immediate termination without any refund given.
Businesses fraudulently signing up as regular members who should be contracted as commercial clients will be held liable at commercial rates for the entire length of their subscription.
For additional information, see our Terms of Use.
What weather alert options are available to members?
Members receive severe weather alert information directly from the National Weather Service as it is issued. Information is delivered on a per county basis. You can choose as many or a few counties as you desire.
What on-line security features does CFP use?
We employ a High Grade Encryption SSL certificate provided by Thawte USA.
I would like to subscribe, but I don't feel comfortable using a credit-card on-line. What options do I have?
Contact our office at 919-791-0230, and we will complete your order over the phone, or we can arrange for you to pay by check.
How do I change my alert profile?
Complete this form.
How many alerts will I receive per day?
It depends on the number of groups that you belong to. However, there are no guarantees on the number of emergencies reported on a given day. Expect and average of between three to twelve alerts in a twenty-four hour period.
I changed my cell phone provider but didn't change my phone number. Do I need to do anything to continue to keep getting the alerts?
Yes, we will need your updated information. Complete this form, telling us that your cell provider has changed. We will update your profile in the system, and then you should continue to receive your alerts.
Who are the CFP Dispatchers?
Dispatchers are dedicated individuals who enjoy monitoring multiple fire departments in their areas. They listen to as many departments as they can, as often as they can. They in turn enjoy sharing this information with others and are interested in actively participating in the network. Procedures and tools have been developed over the years to assist in their training and operations. While dispatchers are not paid for their participation, they do of course receive the CFP service for free.
Read more about becoming a CFP Dispatcher.
How is Nextel Direct Connect used by CFP?
Dispatchers and members use Direct Connect extensively to coordinate operations and report from incident scenes.
What is meant by the term "DELAYED" in an alert? Exactly what standards are applied to an alert?
Incidents on our system that are older than 30 minutes old are flagged as < DELAYED >. If an incident is older than six hours, we typically do not send out an alert.
How long has CFP been in business?
CFP was started on December 15, 1995 with three members. FireNews.net was started as an adjunct fire news service in May of 2003.
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