The survey was conducted via email for all members and dispatchers.  Members without email were mailed a survey upon their request.

Members were asked to assign a numeric value to sections I through V below.  

Values were assigned as follows:

0   Not applicable to me.
1   Strongly disagree.
2   Somewhat disagree.
3   Neutral/no choice.
4   Somewhat agree.
5   Strongly agree.

The number of respondents were divided into the total numeric value for a question, since some members chose not to respond to all questions.

Section VI was in the format of "Complete the following statement...."

The results are quite insightful and we hope to incorporate several changes as a result of the survey.

Thanks for participating,

CFP Dispatchers
 

"Seeing what is going on around the country."

"Dependability."

"Receiving the information as it is actually happening.  Usually long before the media has received it."

"It meets my needs to know about fires."

"Getting emergency information as it is happening."

"Knowing about the fires I can't get to or don't catch on the scanner; especially ones where I used to live in the eastern part of the state." 

"The people affiliated with it."

"That everybody can participate."

"A way for fire buffs, and folks that like the hobby to share information.  A great way to know what's going on in the state."

"The fact that the vast majority of the information we receive is about incidents as they happen rather than after the fact.  I can read about it the next day in the paper if I didn't care about knowing right away.  It really adds to the service in my opinion."
 

"Not understanding the codes on the pages."

"Due to the voluntary nature of reporting, some incidents go unreported."

"Not enough pages!  More fires!"

"Too many NJ, NY and New England uneventful 2nd alarm fires that don't really mean that much to me."

"Not enough members in Division 2."

"The internal bickering among dispatchers over the quality of pages."

"The pagers do not have a global delete."

"I haven't found anything I don't like about the service."

"The way multiple National pages are put in one page and consequently I usually forget to read the second half of the page and miss the info." 

"Not having more PINs for other different types of incidents to be paged out."

"Not always having the time to participate like I would like to."

"PageNet service in my area." (tower problems, missed pages)

"Vague national pages with little information."

"Not enough stuff called in.  More people need to monitor."
 

"The National incidents are overlapped in the same message. I'd find it easier to read/review the message if each report was in its own message block."

"Some of these crazy dispatchers send pages all wacky looking and out of format."

"The computerized voice on the Hot Line."

"Not much you can do about the paging companies."

"I would like to be able to send an email to the dispatcher about a fire."

"National pages are done."

"You could change the types of National pages (such as third alarms and greater), but that would be the only change I would recommend.  The service is nearly perfect as is."

"Include frequencies."

"Would like to see anything after midnight saved for the following morning."

"Nothing!"
 

"When I have called into the Hot Line, the length of available recording (60 seconds) seems too short."

"I would appreciate the ability to email information to the dispatcher on duty."

"I would appreciate the ability to silence CFP pages, while still being alerted of my personal pages."

"I would like to see ... the frequency/channel/talk group reported more often."

"Thank you for the survey and trying to improve CFP."

"Overall, great network."

"This is a part of my everyday life that I enjoy very much, and would surely miss it if it were not there."

"I really love the whole system.  I would like to see email sub-groups, like an apparatus news group.  I would also like to see the web site with rosters, station info and the like.  Oh, and I would like a real fire truck for Christmas...."